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ROD24

Privacy Policy

ROD24 respects your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access or use our mobile application, website, and related services (Platform). By using the Platform, you agree to the practices described here.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Name, phone number, email address, gender, and profile details.
  • Government-issued ID (if required for Driver onboarding, Only).

b) Location Data

  • Real-time GPS location when using the Platform (for pickups, navigation, and ride tracking).
  • Location history related to bookings.

c) Transaction & Payment Data

  • Payment method, and billing information.
  • Ride history, fare details, discounts, and refunds.

d) Device & Technical Data

  • Device type, operating system, app version, IP address, and browser type.
  • Usage analytics, crash logs, and cookies.

e) Communication Data

  • Support requests, feedback, ratings, and chat/call recordings (if enabled for safety and quality).

2. How We Use Your Information

  • Facilitate ride bookings and connect riders with drivers.
  • Verify identity and ensure safety.
  • Process payments, fares, and refunds.
  • Improve app performance, features, and customer support.
  • Send trip confirmations, updates, alerts, and promotional offers.
  • Comply with legal obligations and respond to law enforcement requests.

3. Sharing of Information

We may share your data with:

  • Drivers/Riders: Contact and trip details shared only for completing rides.
  • Payment Partners: Banks, UPI providers, and gateways to process transactions.
  • Service Providers: Cloud hosting, analytics, SMS/OTP, and support tools.
  • Authorities: Law enforcement or regulators, when legally required.
  • Affiliates/Partners: For marketing, offers, or loyalty programs (with consent).

We do not sell your personal information to third parties.

4. Data Retention

  • We retain ride, transaction, and account information as long as your account is active or as required by law.
  • Location and analytics data may be stored for a limited period for service improvement and dispute resolution.
  • You may request deletion of your account and associated data (subject to legal obligations).

5. Data Security

  • We use encryption, firewalls, and secure servers to protect your data.
  • However, no system is 100% secure. We cannot guarantee absolute security against unauthorized access.

6. Your Rights

Depending on applicable law (e.g., GDPR, Indian law), you may have the right to:

  • Access and request a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Delete your data (subject to legal obligations).
  • Restrict or object to processing.
  • Withdraw consent for marketing communications.

To exercise rights, contact us at rod24app@gmail.com.

7. Cookies & Tracking

  • We may use cookies, app trackers, and third-party analytics to enhance app performance and personalize content.
  • You may disable cookies in your device/browser, but some features may not function properly.

8. Children’s Privacy

  • Our services are not intended for children under 18 years of age.
  • We do not knowingly collect data from minors.

9. Third-Party Links

The Platform may contain links to third-party websites or apps. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated policy.

11. Grievance & Contact Information

For questions, concerns, or complaints regarding privacy, contact:

By using Rod24 services, you acknowledge that you have read, understood, and agree to this Privacy Policy.